I'm trying to access my FiT account, but upon logging in with my FiT ID and post code it advises me to head over to EON next - however on EON next I see no trace of my FiT account.
I am due to give a reading between April 14th of May 5th, so i'd like to do so!
I'm fairly new to all this, we only had our FiT account activated in January and we gave our first reading prior to Feb 4th, to which we received a payment. However i'm completely stumped now... Am i supposed to link it somehow?
I can ask a moderator to try and link the accounts for you. As long as they're both on the same email address you signed up to this forum with it should be fairly easy. @DebF_EONNext got a second?
Just another guy passing by... The unknown tech way...
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Welcome to the community & thanks for taking the time to post. Take a look around if you have any other questions you may find they have already been asked on here. I also recommend you take a quick look at our Getting Started section.
I also have good news for you, I've managed to get that fixed for you & hopefully now you should now be able to see both accounts 😊
If you need any help navigating your way around the community just give us a shout!
Deb 🌻
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Welcome to the community & thanks for taking the time to post. Take a look around if you have any other questions you may find they have already been asked on here. I also recommend you take a quick look at our Getting Started section.
I also have good news for you, I've managed to get that fixed for you & hopefully now you should now be able to see both accounts 😊
If you need any help navigating your way around the community just give us a shout!
Deb 🌻
Thank you for your help and warm welcome DebF. i've managed to get in and switched over with no issues.
Since logging in it appears i've somehow missed a metre reading window though. All the letters i have, including my annual statement indicated my reading was due between April 14th and May 5th - however on the EON Next website it states the window closed on March 25th. I did not receive any notification that my window had changed dates.
Does this mean I will have financially lost out, or will the due amount be back dated when i submit my june reading. Prior to this my last reading was done early February.
@jasonsandford87 No don't worry you won't have missed out as we calculate up to your reading 😊 just for future reference here at E.ON Next we have 4 reading windows per year, it always starts on the 1st of the month and ends on the 25th.
March 1 - March 25
June 1 - June 25
September 1 - September 25
December 1 - December 25
So your next FIT calculation will go from your last reading right up to your next reading in June. As we now have your account sorted you will find that you will get an email when the window opens with information on how to submit your readings etc.
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