Help please! My IHD is displaying the old tariff. I’m new to this forum just for this and I’m even struggling with working this out!!! 🙈🙈🙈
IHD displaying wrong tariff
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Level 9128-04-22@PeterT_EONNext seems to be able to resolve these things.Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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Level 128-04-22@meldrewreborn @PeterT_EONNext if you could help Peter I’d be very great full. I tried asking Twitter and they gave me a load of info to reset IHD but no joy, still displaying the wrong tariff. Kw/h is correct just not ££ -
Level 9129-04-22@MichelleH
posting on two threads might be a a good tactic to get assistance - clearly you think so! -
Community Team30-04-22Hi @MichelleH I'm sorry to hear that your tariff didn't update in your in home display.
I can see an update was sent out yesterday for your electricity - this should have updated by now on your in home display, if it hasn't, please reset the device again.
I've sent a separate update for your gas tariff today, which should now update tomorrow.
Pete 😊Cool 😎 Calm 😌 Collected 🙌 - Here to help, or just for a chat if you like!
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