I have been putting money on my gas and electric - topping up as i should, then i noticed thatg its not being put on the gas. i have sent a message on facebook and i get back nothing they can do as its a fault and dont have a date for this to be fixed. If i run out they will have to send an engineer.
So when time are hard with money etc they want me to take a day off work costing me more money due to their incompetence... anyone else having same issues???
I'm afraid the online and app based top-up systems are still completely dead with E.On Next (they're working fine on other suppliers though!). You may want to head to any PayPoint or Payzone shop and do a top-up there using the barcodes in your app and online account. It'll bypass the issue, hopefully.
You'll also get a UTRN that will allow you to punch the top-up code into the meters manually in case it fails to transfer. It'll be on a paper receipt so you'll want to keep that safe!
Just another guy passing by... The unknown tech way...
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