[kitkat75]

I moved from british Gas to Eon. My IHD was British Gas and Eon said they would provide their own IHD. It didnt happen because they were changing to Eon Next. My IHD regularly loses network and my meters are hard to get to, to give readings. I am now told Eon will not replace my IHD and to go and by a universal IHD from Amazon, but are they compatible for Eon New?

[meldrewreborn]

You need to read the thread posted by @theunknowntech.

https://community.eonnext.com/thread...ve-IHD-options.

Then post again with anything you don't understand.

[theunknowntech]

Hi @kitkat75 ,

Could you post photos of your meters please? I'm happy to give you a hand with this one but I need to identify your meters first so that I can make the right call.

I've also been informed that the mis-advice from customer service should have stopped by now, so I'll notify @HannahD_EONNext about this incident.