I have topped up my gas and electric meters yesterday, both with £30 each. My Gas went on and I had email confirmation. Received nothing for the electric and was disconnected. There is no utrn on the payment to manually put it on. But the full payment was taken from my bank account.
@Drewski and @DaniS Anasa here 👋 I'm so sorry we're experiencing some delays with some tops ups reaching customers account if you're about to be off supply and aren't able to activate any emergency credit please get in touch via email, twitter, Facebook or phone we are quite busy but emergencies will be prioritised we're hoping that your credit will reach your meters shortly 😊
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