Hello
My gas 'smart' meter has not sent any readings since December and my IHD has no tariff information for gas, the electricity side is working fine for both and the IHD displays the gas usage but no tariff information, can anyone sort this please?
I think I can help, but I could do with photos please. It helps me a ton with diagnostics and lets me decide on the best options to recommend. I'll be here when you're ready. :)
Thanks!
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
Thanks for replying, here are some photos of the IHD showing the fact that the electric side is working and has valid tariff data but the gas shows usage but no tariff
After a ton of digging around, the best I can think of at this time is that you might want to try using this Smart Meter Check tool to see whether your meters have migrated yet. If they have, I can get @PeterT_EONNext to check the read schedules have been set up again properly. I'm sorry this took me a while to reply to you. I got absolutely hammered recently thanks to Martin Lewis giving out bad advice to most of the country and it resulted in tons of users coming to me for help all at once.
@mole Hey there, Beki here. 👋
The customer Community is designed to be a user to user platform, not a customer service platform but we do occasionally step in when required. Our customer volunteers are fantastic and knowledgeable and often around a lot more than the moderators. They can point in the right direction 9/10!
If it is customer services you are looking for, you can get in touch with us on Facebook/Twitter or if you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Friday. Home related calls 0808 501 5200.
I full understand that the forum is not intended as a customer service conduit, but many posts highlight that getting customer service through the advertised routes is difficult /nigh on impossible. And today there seems to be a number of posts relating to prepayment top ups being impossible to push through and customers are then left without power - which seems to be due to Eon Next's fault.
I have to say that i would find that situation intolerable. So to refer customers back to customer services (where they've presumably tried and failed to resolve the problem) does come across as particularly heartless. Could you not DM the customers and ask for their details and then get the customers services team to contact the customers, to try and speed resolution. IF i were on pre- payment (I'm not) and my power was suspended /cut off because the supplier either can't take my top up or take the top up and not be able to force it through, I'd be incandescent.
These are emergencies and an emergency response is required - it seems to me the there is a failure to recognise the impact some of the issues have on customers, particularly prepayment customers who are more vulnerable to outages than other customers on credit meters.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
