Thanks for that really helpful explanation - appreciate it
So the meter was originally installed by E.On - so hopefully that makes it easier for E.On Next to pick it up?
The thing I'm personally really confused by, is how Symbio Energy was unable to get meter readings from the meter, but we were able to connect to and get readings (via the DCC) on the loop app. So clearly it had migrated and it was connected - but then something went all wrong
All of this really confuses me and I can't wait for it to just all work!
I myself wasn't very happy with the answer they gave to be honest - I've asked them to escalate this.
Pete 😊
Hello - me again just wondering @PeterT_EONNext you had any update from the team on this? Been almost three months since I first posted about this issue on this thread!
I'm sorry, there's still no update on this just yet. From what I understand, the delay in particular with your meter is due to the meter being a 3 phase meter instead of a standard single phase meter (your meter reading has 7 digits instead of the usual 5, and the meter set up is different because of this)
Due to this, we're unable to change the meter and have to wait for the DCC to enrol the meter onto the network. I've asked a colleague in our Smart Team to see if this can be pushed along, however, they have told me previously for a similar meter set up that there isn't much we can do yet in getting the meter to communicate, as the communication issue isn't on the side that we can control.
Pete
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I can confirm this. That's definitely a fully single-phase setup all the way through including the meter. Perhaps ECOES is wrong?
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
With that said though... You're missing some anti-tamper seals. Please arrange with customer service to have them re-fitted as they're critical for safety.
Thanks for checking @theunknowntech and flagging the seals. Will drop customer services a line. @PeterT_EONNext welcome your thoughts on where we go next given we've now clarified it is infact a single phase meter + setup
EDIT: Spoke to customer services who are sending someone today to fit the seals - great service :)
@PeterT_EONNext thanks for coming back on this chain. Welcome your views on where we go next given we've now clarified it is infact a single phase meter + setup. Have you flagged to the smart metering team that they have the wrong info, and have they said anything about next steps on how we get the smart bit working again?
Our Smart Team are aware of the issue with the meter not communicating with us and are working with the DCC to see if we can get connected back up to the meter, has your appointment gone ahead now? There are only a few notes on your account (our metering team will have the full breakdown of the appointment which I can't see at this moment)
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