I changed to a fixed rate, V11, at the end of February, which is the same price as the capped rate from 1 April. Although my account says that I am on V11, my in house display is still showing the price pre. the change to V11. I have had a statement for the end of March and it looks like I have been charged the correct amount, judging by the KWh used. It is impossible to get in touch with Eon Next. I did search online to reset my IHD, but it was useless.
ihd not up to date
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Level 7801-04-22Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is! -
Community Team06-04-22Hi @Nessie I'm really sorry to hear about this 😔
It looks like your tariff should now be updated on your IHD, are you able to confirm this now?
Thanks - Pete 😊Cool 😎 Calm 😌 Collected 🙌 - Here to help, or just for a chat if you like!
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