System issues

Level 1

31-03-22

@Queenie It has been the same for me. Phones are not being answered nor is messaging them on facebook. Login page goes around in circles even after resetting password. Was moved from Npower to what is starting to seem like a cowboy outfit.

Level 1

OldDoggie

31-03-22

@Queenie Same for me. There's an article in Daily Record highlighting this also. I am a very unimpressed customer.

Level 1

Tractor333

31-03-22

https://downdetector.co.uk/status/eonenergy/ yes e.on is down

Level 1

beeceegee

31-03-22

The Kraken sleeps 😒

Level 1

DP2022

31-03-22

@Queenie Funny that the forum you can log in but the main site can't cope with a password reset or log in.

Level 91

meldrewreborn

31-03-22

too many people seeking to log their readings - the prices on the variable tariffs goes up TOMORROW!

Head of Community

HannahD_EONNext

31-03-22

Hey all - I've merged all of these posts together and popped a verified answer at the top around what's going on! Thank you for reaching out on the community.

If you're trying to enter a reading, don't panic we can enter it at any point and backdate it to today - and we will get the website and app back up and running ASAP!

Last edited by HannahD_EONNext; 31-03-22 at 10:42. Reason: Update

Level 91

meldrewreborn

31-03-22

@Ndaba
Today 31 March 20222 the systems are being overloaded with customers trying to log their readings before the massive hike in the prices from tomorrow.

Level 1

Gillian30

31-03-22

I’m getting into account online but as soon as you do meter readings it’s throwing out of account and not taking the readings

Originally Posted by HannahD_EONNext

Hi all

Just a quick update, we're aware of some pretty hefty issues on our website and online accounts today.

We know this isn't ideal as it's the day you all want to give us your meter readings - we are working super hard in the background to get everything back online ASAP!

This has of course meant our phone lines are busier than ever with quite long wait times, we're also seeing much higher demand on Facebook, Twitter and email so it's taking us longer than usual to get back to you.

Please bear with us, if you did want to provide a meter reading today because of the price cap the good news is as long as you've taken the reading today we can enter it at any point and backdate it to today so don't panic if you can't get through. Just keep it safe!

I'll be back to update as much as I can throughout the day as we get things back online.

Thanks

Hannah

Level 1

Gillian30

31-03-22

I’m able to get into account but as soon as you try to submit meter readings it’s throwing you completely out of account