Hi, before last Xmas, I contacted Eon Next and they agreed to change my old electricity meter to a dual rate meter. For this I was to pay £157 + some pence.
It still hasn't been changed.
The money was already debited from my Eon next acc. on February 20th after I'd finally got them to rebook it. But all re-bookings since then have not happened...not sure why.
Does anyone know what the hold up might be about or what I can do?
I'd raise a formal complaint. Also make a claim for excess charges as a result of their failure, and compensation for the inconvenience they've put you through.
I feel that suppliers need to feel pain in these matters - otherwise there is no incentive to improve.
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