@PeterT_EONNext Hi Peter
sorry for tagging you straight away but I’ve read a few other posts and you seem to be the guy who can look into my issue.
we had SMETS2 smart meters installed a few days ago and they were sending everything to the IHD fine. Suddenly the electric figure seem to have dropped off and where it says ‘energy used today’ it’s always 0kwh for electricity. Gas seems to be working fine.
when the engineer was here he did say that they were struggling to sync the meters to the home area network I think.
He did say it may drop off again, would this be the issue and if so how do I go about getting this sorted.
thanks
Tom
sorry for tagging you straight away but I’ve read a few other posts and you seem to be the guy who can look into my issue.
we had SMETS2 smart meters installed a few days ago and they were sending everything to the IHD fine. Suddenly the electric figure seem to have dropped off and where it says ‘energy used today’ it’s always 0kwh for electricity. Gas seems to be working fine.
when the engineer was here he did say that they were struggling to sync the meters to the home area network I think.
He did say it may drop off again, would this be the issue and if so how do I go about getting this sorted.
thanks
Tom
