My smart reader usually sends eon next my gas and electricity readings on the 17th of each month.
Unfortunately on my online account i could only see that my electricity reading has been sent on 17th march 22.
I phoned the helpline and an advisor called margaret advised me. She could not connect and pull gas readings from the gas meter even today. Therefore i had to give manual readings of my electric and gas so that a bill can be generated for this month in due course.
i was told that because i was able to see readings on both the gas and electric smart readers and also because the electric has been sent it could be a one off that the gas was not sent on this occasion due to signal problems.
If i had problems with readings in the past the advisors were always able to pull them through.
Therefore I am most worried about the advisors not being able to connect to pull the gas reading even today after it had failed to send it automatically yesterday.
I am really worried based on the posts by others about eon next and problems with gas readings not being sent by the smart meters.
I was hoping if one of the technical teams can check why my gas reading was not sent on the 17th and why it is not able to be pulled from the smart reader by the advisors?
I dont want answer of "wait and see" as the most worrrying part is the advisors not being able to connect at all to pull a gas reading.
Please can you re-establish this connection to my gas smart meter.