[sirbillynomates]

@meldrewreborn

Noted, it might be an anomaly but if I can find similar information in 15 minutes from public sources EONNExt could surely find out the info they require in a similar timescale with access to industry systems? It probably took longer to reject the engineer appointment and write the email than to find out the required information.

"....as this is an IT issue we are looking into this unfortunately I wouldn't be able to give you a timescale when this will be resolved"

Is just kicking the issue into the long grass, deprioritising so it will never get sorted. The meter has never worked since it was installed and needs an engineer visit.

[HannahD_EONNext]

Hey @sirbillynomates

I'm so sorry, I'm as frustrated as you on this one now! Leave it with me and I'll do some more digging around the appointment side of things today - or just what we need to do to get this fixed!

Thanks

Hannah

[sirbillynomates]

@HannahD_EONNext

Hope you had a good Easter break. Did you get anywhere with my appointment/account issue?

Thanks

[meldrewreborn]

@sirbillynomates

You might want to have a look at Eon Next's commitment to customers services and compensation due if they are not met. Its my impression from the posts by others on this forum that problems with smart meters not sending their readings in is a major issue, and resolution takes a long time.

I don't have smart meters so I am relatively immune from such matters, but i find the lack of quick and effective response to customer's problems really annoying, given the huge costs of the smart meter programme which we all pay for in our standing charges.

[sirbillynomates]

I agree resolution does take time as my meters were installed in Nov 2019. At least I now have a diagnosis and just need an engineer to visit to commission the meter.

My "compensation" is getting the meter working correctly!

[Eddiejones7]

I have the same issue. How did this get resolved? @Beki_EONNext can you check this for me? I have gas/electric SMET2 Meters. My electricity meter is successfully connected and showing data but I have to submit my gas reading manually and it will not connect to the Ivie Hub IHD
Thanks
eddie

[sirbillynomates]

Hi Eddie

Its not sorted yet but I am hopeful it will be sorted in a couple of weeks after an engineer visit.

Its worth checking out the lights on the comms hub if everything is flashing apart from the gas light it sounds like it is the same issue as mine and needs an engineer visit to commission the meter. If in doubt ask the unknowntech to diagnose the issue. He is a volunteer so it might take a few days before you get a reply but he is so knowledgeable the wait is worth it.

[Eddiejones7]

@theunknowntech I have the same issue ( both gas/electric SMET2 Meters. My electricity meter is successfully connected and showing data but I have to submit my gas reading manually and it will not connect to the Ivie Hub IHD?
how do I check if it is just a connection issue?
thanks in advance
eddie

[Beki]

@Eddiejones7 Heya, Beki here 🌼

I can see that you spoke to an Energy Specialist on 25th May and they have contacted the smart meter team to see what the next steps are.
We have done everything from our end so it needs a little further investigation by the DCC by the looks of it.
When Salma, your Energy Specialist gets a response, she will pop you a message to let you know what's going on. 😊

P.S This is a public forum and so I have removed your account number from your post. Please check the Community Values if you're unsure what or where to post.

[meldrewreborn]

@theunknowntech will be able to tell you.