@meldrewreborni wasn't panicking as its something I never had in the first place.... it was a question within a forum
How to contact E.ON Next
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Level 408-10-22@Han_EONNext tried to contact on watapp but no reply after 2hours -
Level 9108-10-22@Bigald
Sorry to have to tell you that a few days is more like the waiting time for a WhatsApp contact than 2 hours right now. Customer service are completely overwhelmed at present.I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Level 112-10-22I been trying to contact you to all the channel available since last week because of my energy bill inquiry. I called you numerous times but no reply I just waiting there waiting for almost 45 minutes no reply. I send messages to your Facebook and what’app still no reply. I even send you email still up to now ni reply.
this time I have to register to this community just to get intouch with you again.
Can one of you get intouch with me ASAP because im not really happy with the way you handle your customer inquiry. -
Level 9112-10-22@DennisL
unless we have eon next in our handle we're volunteers with no means of accessing your account or data. So unless you post what the issue is we can't help. The forum isn't intended as a backdoor into customers services although in extreme cases we can assist in prising open something.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 112-10-22All of this is fine and good but still dose not get me any closer to speaking to a person about my problem. I need to speak to someone call me
Last edited by Anasa_EONNext; 13-10-22 at 08:50.
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Level 9113-10-22@Cazzie52
If you want to contact Eon Next customer service you can do so through any of the means in the following link but you will have to be patient as it can take many days to get a response to an email etc. or if phoning you can be on hold for hours under the present circumstances…
https://community.eonnext.com/thread...ull=1#post7151
Also, this is a customer to customer forum that can be viewed by anyone so I have reported your post but only in order to get your phone number removed from display. If you see this post before admin see my report then I would advise you to delete your personal phone number from your post.
You could try posting your query here and we fellow customers could have a go at helping. -
Level 113-10-22I have contacted you through watts app and no one has looked at it since the first reply which is probably automated. Tried hanging on the phone and there is only so long you can sit with the annoying music not knowing what position you’re in on the phone!
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Community Manager13-10-22@bluebell31 Anasa here 👋 welcome to the Community! it can take a little while for your message to be picked up, it can take a few days via WhatsApp but we will get back to you.
Is it anything that we can help with via the forum? if its account specific you'll have to speak with one of our Digi Specialist but if its just some advice or a quick question you never know if someone here might be able to help you or been through the same query as you have and are able to help out 😊'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
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Level 115-10-22@Han_EONNext
I still haven't received any vouchers and care for my son who is registered blind. When are we likely to receive them please
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