I moved into a new build flat about a month ago now, I was given an IHD but since I moved it has just been saying "Waiting for current data".
I have tried a lot of troubleshooting steps such as turning it off and waiting for 5 minutes then turning it back on, I even did this when I was standing right next to the smart meter but it doesn't connect.
My "switch" to Eon Next happened about 2 weeks ago and I am still having the same issues.
@JRL I'm not sure that I can help with this one @theunknowntech. The smart team are already looking into this but it seems we are missing some meter information.
When that's updated your meter and IHD will be able to connect. Please bear with them as we have a lot of demand at the moment.
As far as I can tell, my smart meters work properly. I have had a couple of issues, firstly just after installation where I think I just needed to wait the obligatory six weeks for them to start working and then after a tariff change where a plea for help on here got it fixed pronto.
Clearly many people are having, or have had, problems but many do get solved via this forum. Maybe some folk have no trouble at all with them… although I haven’t met anyone yet.
Have you sought any help with your smart meter problems?
Ah ok, sorry to hear that. I didn’t know you could escalate problems to ofgem. I thought you had to raise a complaint with the supplier and if no satisfactory outcome then escalate to the ombudsman.
A comms hub reboot is probably needed. I'll ask @PeterT_EONNext for help with that.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
Hi @theunknowntech, just revisting this thread, my IHD is still showing "waiting for current data", it has been about 8 months now and I have contacted support multiple times just to get "wait another 3 months" every time.
Hi @theunknowntech, just revisting this thread, my IHD is still showing "waiting for current data", it has been about 8 months now and I have contacted support multiple times just to get "wait another 3 months" every time.
Any help would be very much appreciated
Yep, they will never work properly, I've had similar problems, gas never displayed since smart meter installed in May. I get the impression smart meters are a total waste of money that we are all paying for through our bills. The industry know that smart meters don't work properly. But hay just increase our bills instead
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