SMETS1 Meter Not Working

  • drog's Avatar
    Level 1
    Hi there,

    I wonder if anyone has had this issue and knows how to resolve please.

    A few months ago I decided to ask E.ON why my SMETS1 meter was still not sending readings despite moving to E.ON a number of years ago. They told me the DCC had not upgraded it remotely and I had to wait.
    I contacted the DCC and checked their online enrolment - this told me that it had been upgraded and should work - at this point it said the below (Note it says E.ON at this point).

    [COLOR=black !important]Your meter's working in smart mode
    Supplier: E.ON Energy Solutions Limited

    This means your meter should automatically send readings to your supplier, so you don't need to send them yourself.

    It's working in smart mode because you have a first generation (SMETS1) meter that’s on the smart meter data network. The network connects your smart meter to energy suppliers.

    [COLOR=black !important][/COLOR]
    I contacted E.ON a number of times only to be sent the same message back completely ignoring me "it has not yet been upgraded by the DCC". Therefore I gave up and have since been moved to E.ON next.

    I now note the DCC website has been updated and says the below for my meters - note the change to E.ON Next.

    Your meter's working in smart mode

    Supplier: E.ON Next Energy Limited

    Has anyone had this problem and knows how to get this working with E.ON Next? For info The IHD is not accurate/does not show an up to date tariff.

  • 1 Reply

  • theunknowntech's Avatar
    Level 79
    Hi @drog ,

    I could do with some photos of everything please. That'll help me with diagnostics.

    Just another guy passing by... The unknown tech way...
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