Hi there,
I'm pretty sure my story is similar to many. Originally with who installed a smart meter with a Duet II IHD that stopped working when we were switched over to Eon. Despite countless restarts it still refuses to connect and as it doesn't look like I'll get Eon meter anytime soon I'm more than happy to get something like the Glow to see how much energy I'm burning through. Not sure if I need a SMETS1 or 2, though. Here's a pic of my meter if anyone can help.
Thanks in advance.
Last edited by Lee_EONNext; 18-07-23 at 16:41.
Reason: Removed supplier details
Hildebrand have looked into it. Despite Eon Next claiming that my smart meters are working normally and only IHD is down, it appears not. My monthly read on the 19th was missed, my last reading 19 April here is what Hildebrand said, my wan light flashes green:
It looks as though the Communications Hub connected to your electricity meter is not on the WAN (Wide Area Network) and therefore not reporting back to the DCC. We are not able to get a response from your meters at the moment which seems to confirm that is the situation.
If your WAN is down, as it appears, it would mean your supplier won't be picking up your nightly reads either. Do you have an online portal with them? Are the readings up to date?
You will need to contact your supplier to ask them if they can get your meters back on the WAN. Sorry but there is nothing we can do here - it is only suppliers who can do this. To reassure you, the DCC run a 'nightly sweep' to identify Comms Hubs which aren't communicating and send instructions to try and get them to rejoin. How long has the device been disconnected? Perhaps leave it for another couple of days and it may recover.
When the WAN recovers, the Glow IHD CAD should recover automatically.
Thanks @scott , that confirms my suspicions. I'll see if @PeterT_EONNext can pull off some of his own diagnostics to try and kick things back into gear. If he can't get it to work, he's able to raise a case to the smart team to investigate further.
Likewise @kosmikat , it seems your Home Area Network is dead and you have SMETS1 meters. Pete has recently told me that some of the S1 meters Npower installed are bricked and completely unrecoverable. I'll ask him to check yours over and if that's the case, he'll tag a note to your account to make it easier to get them replaced with S2.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
It's like you ready my mind! (As I've only just seen this thread 🙈)
@kosmikat I've replied to you on this other thread here in case you miss it
Pete 😊
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Hi, got a new smartmeter yesterday. Meter is on outside box on gable wall. The IHD will work outside, but not inside - signal can't get through wall, even if the IHD is <1m from the meter. It will work in the Greenhouse, which has mains power.
Are there repeaters available? The ideal would be an over the mains / powerline type, so no line of sight would be needed.
Sorry, there's no repeater or extender for SMETS2 kit due to security concerns. They used to exist for S1, but got terminated due to a security vulnerability. The only way to prevent that same vulnerability on S2 was to completely ban such devices.
You won't be able to get one from elsewhere either I'm afraid. Also, the HomePlug Alliance is dead, meaning HomePlugs and Powerline networkks, extenders and repeaters are also dead.
Since commenting back in April I have been waiting for the SMETS 1 version of the Hildebrand Glow to come available. It did so about a month ago. I got one and set it up quickly and easily. I am disappointed that it only deals with the current and previous days : only the SMETS 2 versions of the Glow apparently can do longer periods. It says all this in the small print but guess who didn't read that!
The main reason for posting again however is to say that having worked fine for about a month it has been "dropping signal" recently and then has not worked for the last 3 days : it is just showing "Connecting to Smart Meter" but does not connect. Interestingly the Bright app "went down" at the same time. Having read above about WAN going down I wonder if it is that rather than the IHD/Bright app? Can anyone help or advise?
Bryan
Yep Eon-Next are the worst I told them my SmartView2 didnt work from the second then installed my new meter and after back and forward this is the only reply I got.
Good Afternoon,
Thank you for your email.
In home displays are provided as a free gift to say thank you when we install smart meters.
Unfortunately, we keep no excess stock and can't replace or fix them if they no longer work due to this.
I can advise the following steps to reset and resync:
1. Hold the on/off button to turn the power off and let go when the screen says Goodbye/goes blank. (the on/off button will either be the only button on the back of the monitor if it's a Chameleon IHD or an OK button on the front if its a Smart View IHD)
2. Unplug the IHD and stand in front of the Electricity smart meter (do not plug it in as the battery lasts up to 1 hour) then hold the same on/off button but let go as soon as you see the screen coming back to life (hold for too long and it will switch off again)
3. Wait until it looks like it's fully reset or leave the IHD by the meter for up to 10 mins.
4. You can then return the IHD to where you had it and plug it in. (the Bluetooth type signal can reach up to 10 metres but thick walls reduce the distance)
If you're finding your display still isn't working, you can purchase 'universal energy monitors' from any electric store, amazon or ebay but they typically only work for showing generic electric use.
If there is anything else you would like me to assist you with, please feel free to respond to this email with your query. I would be very happy to help!😃
Have a lovely day.😊
Kind Regards,
Your Energy Specialist
Sigourney🌺
Very annoying I would change provider if it wasn't energygedon at the moment.
If you're finding your display still isn't working, you can purchase 'universal energy monitors' from any electric store, amazon or ebay but they typically only work for showing generic electric use.
Seriously? I thought E.On Next were clamping down on that statement! @Beki_EONNext @HannahD_EONNext got one for ya!
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