Combine two eon next accounts into one?

View Tag Cloud
  • ChrisNP's Avatar
    Level 1
    I currently have two separate accounts, one for gas and one for electricity. This is because my electricity account was moved across from powershop and I was already with eon for gas.

    I'd like to get smart meters fitted but I've been told this isn't possible as I have two separate accounts.
    So I'd like to get my two accounts merged into one duel fuel account, but I've been told that this isn't possible either due to technical constraints.

    This is crazy! How can I get smart meters fitted please?
  • 5 Replies

  • Best Answer

    PeterT_EONNext's Avatar
    Community Co-ordinator
    Best Answer
    Hi @ChrisNP Firstly, welcome to the Community πŸ˜„

    Unfortunately, at the moment, there is a slight system constraint which prevents us from merging your two accounts under one account number (not ideal I know, and this is something being looked into)

    As you have both gas and electricity, we would need them both under the same account number for us to be able to book this. This is because once the Smart Meters are installed, they need to be under the same account number for them to function properly within our system.

    I'm afraid I'm unable to provide a time-frame for when this will be possible, it's been being worked on for a while now so hopefully soon 🀞

    ​​​​​​​Pete 😊
    Cool 😎 Calm 😌 Collected πŸ™Œ - Here to help, or just for a chat if you like!


    Do you agree with a comment? Give the member a πŸ‘

    Got the right answer to a query? Click 'Verify Answer' βœ…

    Can't find any help using the Search function or by scrolling through our Community? πŸ€” Ask a question by starting a new thread here!

    Did you know our Energy Specialists are available on Social Media 24/7, 365 days a year? Your account may need further investigation to help you get your query resolved. If this is the case, you can get in touch with us easily over Facebook or Twitter and get on with your day until an Energy Specialist gets back to you! πŸ˜„

    We're on WhatsApp now too! Fancy chatting to us without the need for social media? Now you Can! Just message us via WhatsApp on 08085015200.

    You can also call on the above number Monday to Thursday 9am - 5pm and Fridays 9am - 4pm or pop an email over to hi@eonnext.com
  • theunknowntech's Avatar
    Level 63
    Hi @ChrisNP ,

    For this one, it might be possible, but I'd have to ask @PeterT_EONNext to stop by. I fail to see how either option is impossible - and if it is then your only option would be to leave E.On Next and go dual-fuel elsewhere which would result in a combined account.
    Just another guy passing by... The unknown tech way...
    Pete is an IHD Tariff Update Robot! πŸ€– Beki is a Giant Enemy Robot Spider πŸ•· πŸ€– Hannah is neither!
  • ChrisNP's Avatar
    Level 1
    Any updates on this please?
    Or am i still stuck with two accounts and no smart meters?
    Thanks
  • DebF_EONNext's Avatar
    Community Coordinator
    Hey @ChrisNP,

    Unfortunately at the moment as @PeterT_EONNext has advised we are not able to change it to a dual fuel account, this is still being worked on in the background however we don't have any date for when this will happen yet i'm afraid. All we can really do is let you know once this is possible.

    Deb 🌻
  • mkilbride84's Avatar
    Level 1
    I have also had this problem from the start with Eon Next. One of the worst companies I have ever used. When they set up my account, they set them up as 2 separate accounts, with no explanation or logical reason why. Both accounts were opened at the same time, as I had just moved, so there was zero reason that this should have happened. Now they tell me that I cannot have smart meters, because of their error. The whole situation is unbelievable. I can even leave them for another supplier, as I would end up paying more.

    I have never hated a business as much as Eon Next. Their customer services team are generally incompetent, avoid answering difficult questions, and are quite rude. I feel like I am held to ransom with them now. Appalling company