@Strat, even on Twitter don't expect too much in the way of action... they can 'talk the talk' but have barely progressed beyond toddling in the 'walk' stakes
I'm a Team Leader within Digital Operations, who primarily works Facebook and Twitter conversations. I'd appreciate any feedback you have to help us improve what we do!
@Strat - did you manage to get this sorted or can I help at all?
@BethS My own experience is that there are some who would dearly love to help people but are not backed by those at the top. The forum group for instance. I was told all sorts of stuff about better monitoring, new algorithms to be implemented and posts removed if not appropriate. As soon as some are removed more are posted. And numerous calls for help remain unanswered. All in all what keeps me with Eon-Next is simply the fact I do not need anymore hassle with problems which may well arise through moving to another supplier. Tke for instance the fact I asked that the ( It's time to change your Tariff ) to be taken down from my account which is there every time I log in. Absolutely no response from anyone other than people like yourself. Pretty poor customer relations. I hope the damned warning will disappear when my new tariff kicks in but I would not be surprised if it did not.
Last edited by Silverfox; 22-05-21 at 04:57.
Reason: Adding further comment.
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