[dprice8893]

Originally Posted by Gillian

@KLB
Totally agree - have just been redirected to E.On Next site to enter March FIT meter reading and discover that all the historical reads/graphical representation no longer there. This is a complete pain - had we realised this data was not going to be migrated, would have copied this to disc. But now too late. Is there any answer from E.On Next as to whether this info is going to be reinstated?

Don't hold your breath. I submitted a March 1st reading as requested and the resultant statement attached to a message received was intelligible with the remark "This XML file does not appear to have any style information associated with it. The document tree is shown below." I love Beki_EONNext's enthusiasm, however, I'm not sure it falls into the "it can be the reason that things are slightly different sometimes" philosophy.

[KLB]

@Gillian So far all I have seen from EoN Next are platitudes expressing how "things are slightly different " and not acknowledging things are much inferior. It is stated that they are working on fixing things so I guess we just have to wait. There is also much text about how great this forum thing is, whereas to me it is yet another time wasting stupid social media thing with silly emogies that causes me to have to read more than should be required to simply get things fixed.

[dprice8893]

I have a little positivity to report. The reading I provided on the 1st has been paid today on the 4th. That's the fastest payment in 11 years and lets hope it continues.

[meldrewreborn]

Eon next was formed to migrate customers from Npower and to use a billing system (kraken? from Octopus Energy). The aim is thought to be to migrate al customers to eon next over time to maximise the benefits of the advanced (and cost reducing!) billing system.

So yes they are a separate legal entity but under the same ownership as the old Eon. The bottom line is that they are making the changes - the customer has no ability to refuse and Eon should manage it better. Complain to the regulator - it will not move things along noticeably quicker but it will eventually get Eon to up their game.

[Doire]

@dprice8893
I've just been emailed, in response to my meter submission, to be told I have to use a new method.

I much prefer to email my submission rather than use a web-form; that way, I have a record for myself.

I first worked with computers in 1968 and I've seen many data losses. Some were quite spectacular. If I can't back it up myself I don't have control of my data.

I guess I'll find out on Monday.

[gregf]

@dprice8893
Yes I've got just the same prob - no place to enter a Fit meter reading. You'd have expected them to check that before they sent letters out asking for our March Fir readings

[kjhnor]

I have received a letter x 2 stating in one my FIT account hS been migrated and on the second a request for a reading. Have logged in there is no sign of my FIT account. As usual no response on Facebook. This company has very little concept of decent customer service. Just appalling.

[Deanforest]

@dprice8893 I totally agree, this EONNEXT is hopeless, no previous history at all, tried to locate current export rate, just gave up, in the Sunday Mail Octopus is showing to be the best payer.

[dprice8893]

It's now been 24 days since I submitted my first reading.
There isn't a generation statement on my account and they're still asking for a reading.
Contact with anybody who can directly answer questions is impossible, and telephoning is a complete waste of however long you want to listen to piped music.
WHAT A MESS

[Landmark]

Originally Posted by dprice8893

It's now been 24 days since I submitted my first reading.
There isn't a generation statement on my account and they're still asking for a reading.
Contact with anybody who can directly answer questions is impossible, and telephoning is a complete waste of however long you want to listen to piped music.
WHAT A MESS

How can this be when you don't appeared to have tried social media yet😧