I`m a tad confused, today (1/2) I switched to a new substantially more expensive variable tariff, after today i expected to see the prices reflected on my smart meter, but they appear to be the same.
Now don`t get me wrong I would be delighted if they stay the same but i suspect the bills will not reflect that.
How can I keep control of my spending if I`m not getting accurate readings?
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Heya! It sounds like another case of tariff rates not downloading properly. It's actually a pretty easy fix and I can save you some time there by not making you go via customer service. As I'm only a volunteer, I can't access your meters myself, but I'll get @HannahD_EONNext on the case. A quick blast of the Update Tariff Configuration SMETS Command should do the trick.
Your bills won't be affected though, as they're generated by a different system using actual meter readings and the active tariff rates on your account.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
Pleased to hear your smart meter updated, I'd love to claim the credit but I think it probably just took a little longer to do it automatically before I could even take a look!
Increasing costs are such an important topic at the moment, particularly with the price cap being announced today.
I'd recommend keeping an eye on the community over the next few days as we'll be sharing lots more information, support and top tips to help keep costs low - many of us are in the same boat so let's see what we can do to help!
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