[GeoffS]

Can someone help me as I have had no success contacting Customer Service.

I was moved to Eon Next last September. Since then I have not received a statement.

Online I can see there are Electric Smart Meter Readings but none for Gas. When I asked by E Mail I was told it was because they were waiting for details from the DCC. Given that this was not a request from me to 'switch' anywhere I don't see why this is taking so long.

I was asked to supply a manual reading which I did on Jan 10th but I still don't have a statement. I have followed up with Customer Service but had no reply.

I am now at a loss with what to do and can see me getting to end of my fixed term without getting a proper statement.

Does anyone have any suggestions? Thanks in Advance.

[HannahD_EONNext]

Hey @GeoffS

Sorry for the delay responding, we've been a little busier than usual this week - but great to see lots of new members here on our community!

I've had a quick look at your account and looks like the issue with your gas readings has been sorted so I've been able to send you a statement - should be in your inbox waiting for you 😁

That should fix things now and going forward you'll get your monthly statements as normal, but please let me know if there's anything else we can help with.

Thanks

Hannah - here to spread positive energy

[GeoffS]

@HannahD_EONNext

Thank you for your help.

[GeoffS]

Does this mean the Gas Meter will send an automatic reading now? Or do I still have to send in manual readings?

[PeterT_EONNext]

Hi @GeoffS 👋

I've set your billing calendar for both of your meters to the 17th of each month - both appear to be connected up to the network so on the 17th of each month going forward, the readings should be taken automatically and a statement will then be issued.

Please do let us know if this doesn't happen though so we can investigate! 🔎

Pete 😊