Smart meter in home display hell!!

  • theunknowntech's Avatar
    Level 38
    I know right! Because it never usually takes this long. :)

    On average, the SMETS Command for this task usually executes and reports back within five to ten minutes. :D

    Your smart meter must be very secure somehow. :P
    Just another guy passing by... The unknown tech way...
    Pete is an IHD Tariff Update Robot! πŸ€– Beki is a Giant Enemy Robot Spider πŸ•· πŸ€– Hannah is neither!
  • PeterT_EONNext's Avatar
    Community Co-ordinator
    Thanks for that @emmajayne91

    I just wanted to make sure our Smart Team have the correct Device ID for your IHD (I remember you mentioning the Ivie Bud previously but couldn't see this picture anywhere apologies if you've posted this already) in case this were to help.

    We're trying to send a tariff update to your meter and this has continually failed - we've referred the issue to the DCC and I (really hope) I can get an update on this for you really soon, I'm sorry how long this is taking to get resolved for you, I promise you though, I haven't forgotten about it!

    ​​​​​​​Pete 😊
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  • PeterT_EONNext's Avatar
    Community Co-ordinator
    Hi @emmajayne91

    Just another quick update (I hope we're now making some progress) 🀞

    I've now linked in with one of our Smart specialists who is directly looking into this so we should get this resolved for you as soon as possible, I'm sorry it's taking so long to get resolved.

    Our Smart specialist has sent out some updates (ones that I'm not able to send out myself)

    Tomorrow, please can you follow the below steps?

    Step 1: Hold the on/off button to turn the power off and let go when the screen says Goodbye/goes blank. (the on/off button will either be the only button on the back of the monitor if it's a Chameleon IHD or an OK button on the front if its a Smart View IHD)
    Step 2:Unplug the IHD and stand in front of the Electricity smart meter (do not plug it in as the battery lasts up to 1 hour) then hold the same on/off button but let go as soon as you see the screen coming back to life (hold for too long and it will switch off again)
    Step 3:Wait until it looks like it's fully reset or leave the IHD by the meter for up to 10 mins.
    Step 4: You can then return the IHD to where you had it and plug it in. (the Bluetooth type signal can reach up to 10 metres but thick walls reduce the distance)

    If this doesn't work after what our Smart specialist has sent out to your meter, please let me know as they've assured me that they do have a few more things we can try.

    ​​​​​​​Pete 😊