My smart meter was installed by EON in June 2019 and has worked fine until 22 Jan 2022. I was migrated to E.ON Next in June 2021 and that all went smoothly with meter readings correctly transmitted every month up to 26 Dec 2021.
Then, on 22 Jan 2022, my IHD went blank and when I reset it, it said "waiting for current data" and is still saying that now.
I spoke to E.ON Next and the customers services person said that my record was showing that my readings were to set to be transmitted every month from 21 Jun 2021 but to stop from 22 Jan 2022. They did not know why this had happened and could not reset it. Furthermore, they could not see my reading so I was asked to give them my reading which subsequently appeared on my monthly bill on 26 Jan 2022.
The issue has been passed on to the smart meter team and they believe it is quite an easy fix. However, their teams are very busy with all of the current energy problems so it may take a week or so.
Is this a known issue and how long will it take for my smart meter connection to be reinstated?
Then, on 22 Jan 2022, my IHD went blank and when I reset it, it said "waiting for current data" and is still saying that now.
I spoke to E.ON Next and the customers services person said that my record was showing that my readings were to set to be transmitted every month from 21 Jun 2021 but to stop from 22 Jan 2022. They did not know why this had happened and could not reset it. Furthermore, they could not see my reading so I was asked to give them my reading which subsequently appeared on my monthly bill on 26 Jan 2022.
The issue has been passed on to the smart meter team and they believe it is quite an easy fix. However, their teams are very busy with all of the current energy problems so it may take a week or so.
Is this a known issue and how long will it take for my smart meter connection to be reinstated?
