EON Think I have a Pre Payment metre - I dont - Help

Level 1

25-01-22

1922 views

I was with Npower until something like Jan 21.... I had 575.00 in credit.

Then I was moved to Eon Next..... and suddenly they decide I have a Pre Payment metre.. They even send me a key !!. so I call them.. they said send a reading.. I did.... no reply...

I called again.. they said .. send a picture of your meter.. I did.. no reply..

so I emailed again.. they said.. send a picture of your metre again and does it have a serial number on it.. No it doesnt... no reply...

so I emailed.... and I emailed... no reply.. they said they are not receiving emails...so I checked the address again and again and it was correct.... it does not bounce back to me so it must be correct..... maybe its in their spam folder...

so in the mean time.... I don't pay for electricity.. and I cant get through on the phone as no one answers... the web page is useless.. I cant send an email as they dont receive it... so I am now on a forum.....

I DONT HAVE A PRE PAYMENT METER ... I am not paying for electricity.. i want to pay for electricity.. are you suddenly going to help me and then decide I owe millions of pounds !! help... send a engineer or tell me what to do!! and Where is my 575.00 credit from N Power.... I am so FRUSTRATED !!

7 Replies

Level 78

theunknowntech

25-01-22

Hi,

I'm theunknowntech, a forum volunteer who doesn't work for E.On or E.On Next, so I'm completely independent of them,

I think I can help solve this puzzle properly. Would you be OK to post some photos of your meter here please? I can double check that it definitely isn't a Prepayment Meter just to be sure, and then recommend the next steps from there.

To be honest though, it's almost impossible to feed a Prepayment Meter over £500 of credit at once too - most suppliers don't allow that! It's clear to me that something has gone badly wrong with your account...

Last edited by theunknowntech; 25-01-22 at 18:26.

Just another guy passing by... The unknown tech way...
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Level 1

AndreaNez

27-01-22

@theunknowntech... Thankyou for your response.. I know its not a pre payment meter as there is no where to post a key and also.. I have no card and also I have not paid any electricity for a year ! I also put on my meter readings but I get no response....

Level 78

theunknowntech

28-01-22

Thanks. I see what you mean. Hmm... Tricky one...
@Beki sounds like it's a job for BatBeki again! XD

Community Team

DebF_EONNext

11-05-22

Hey @AndreaNez 👋

Welcome to the community 😊 I can see that our lovely @Beki_EONNext has been helping you with your missed meter exchange you are in very safe hands 😀

"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳

Do you have an urgent account specific query? Get in touch with our energy specialists who can help you, you can find our contact info 👉 HERE 👈

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Beki

11-05-22

@DebF_EONNext With your help we managed to get this one sorted!

It was indeed a missed meter exchange which we managed to get sorted out and then @AndreaNez account all up and running smoothly again! Team work at its finest!

Level 91

meldrewreborn

11-05-22

suppliers can only bill you for the last 12 months in these circumstances. Check out citizens advice on the topic

Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

Community Team

DebF_EONNext

11-05-22

That's correct @meldrewreborn it's called back-billing protection 😊 We have already looked into this but good shout!