I think I can try to help with this, but I'm going to need some more information - photos of your meters and the display on your IHD showing any error messages would really help a lot.
Also, has the gas meter been sending in any meter readings recently? If it has, they should show up in your online account and this would rule out quite a few potential culprits. If there hasn't been any, I'd need to factor those in as well.
Thanks!
Just another guy passing by... The unknown tech way...
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@theunknowntech interestingly the readings are usually taken on the 11th, the last one being in December, it is now 15 Jan
the gas box seems to be displaying usage OK and I can't find any error messages anywhere
ihd pic attached
ta
Thanks. It sounds to me as if your gas meter has completely lost the connection to the Comms Hub for some reason. There's probably not much else I can do in terms of diagnostics, so I'll have to recommend you reach out to customer service for further assistance.
Feel free to show them this thread if that helps. If you get any trouble, please come back to me and I'll try to advise further.
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