I hope someone can help.
My first post on this forum. I normally prefer to talk directly to people but having spent over 9 hours and 5 weeks on the phone trying to arrange for my smart meter to be fitted, I am reluctant to go down that route again.
I have an SMET IHDL SMARTVIEW 2 that has just stopped working. It hasn’t been moved from where the engineer installed it at the end of March but it is suddenly really unhappy. The function keys only work occasionally, making shutting it down impossible. If you ever get offered shut down or restart and make that selection nothing happens to the display and the device freezes. You are unable to operate the function keys. On the occasions that I have been able to access my history, here isn’t any for at least 4 days. If I leave the device, when I return all I see is a dark screen with a lightning blot in the middle, underneath that is an underscore and underneath that the word Today. The light at the bottom is orange. From this starting point, I f I press the up keys it says 34.4 p/hr, below, dash Today and click up 1.67kw dash Today. This hasn’t changed in 3 days, no matter what is/isn’t running. Then I try to shut it down does not do as asked and it freezes again.
I tried to run the battery down to see if that would help re-sync but it did not. The light at the bottom turned blue but the display, when the keys worked still showed the same figures. I have even sat it in the under stairs cupboard next to the meter, for a couple of hours and this has made no difference.
I am at a loss as to what to do. I know I struggle a bit due to my disabilities but I can usually work my way around most things.
I have sent an email, I don’t do twitter.
Thanks in advance for any help or advice.