My top up key from e on is not working, since they moved me over to e-on next, customer service awful, someone was supposed to ring me back but hasn’t, now stuck on hold for the 2nd time!! Meanwhile me & the baby are freezing
@Steph29, Hiya, Beki here 👋 I am so sorry to hear of your experience. Have you managed to get hold of someone today or do you still need help? If so, please pop me a private message with your account number, full name and address and I'll be able to sort something for you this evening. I am in until 10pm tonight.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
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• Saying thanks goes a long way
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We want to ensure that the community is safe and fair for everyone…
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The full Community Values can be viewed here
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