Hey there, Beki here 👋
Just to add on to the chat a bit. The first generation meters, also known as SMETS1 devices, were found to have a fault where many stopped working after customers switched suppliers. This is not just a problem for EON Next - it is an industry wide issue and your meter will not become 'smart' again until they have fixed the fault. Like the rest of the industry, we are trying to enrol SMETS1 meters into the Data Communications Company to enable customers to switch between suppliers and maintain smart functionality without customers needing a meter exchange, the timescale for which is out of our control and unknown at present but there is a target completion for September 2022 as @theunknowntech has said.
So your immediate options are to hold out for this fix of your SMETS1, or I can register you for an upgrade to a SMETS2 in the distant future. In the meantime, we will need monthly meter readings to keep your bills accurate.
Just to add on to the chat a bit. The first generation meters, also known as SMETS1 devices, were found to have a fault where many stopped working after customers switched suppliers. This is not just a problem for EON Next - it is an industry wide issue and your meter will not become 'smart' again until they have fixed the fault. Like the rest of the industry, we are trying to enrol SMETS1 meters into the Data Communications Company to enable customers to switch between suppliers and maintain smart functionality without customers needing a meter exchange, the timescale for which is out of our control and unknown at present but there is a target completion for September 2022 as @theunknowntech has said.
So your immediate options are to hold out for this fix of your SMETS1, or I can register you for an upgrade to a SMETS2 in the distant future. In the meantime, we will need monthly meter readings to keep your bills accurate.
