Meter tail upgrades are something that only the supplier can do, as this falls under supplier responsibility. You'll probably need to contact customer service to arrange this. Ideally, it needs to be scheduled for before SSEN attempt to replace the Service Fuse, otherwise this could block that other job.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
Hey Foverandy. Beki here 👋
That's correct, thanks @theunknowntech. You can send our Energy Specialists a message across to us on Facebook (@eonnext) or Twitter (@eon_next) and get this appointment booked in 😊
@Foverandy Hi I realise this post is over a year old but how did you get on with getting e.on next to look at your tails? I'm currently going round in circles with lots of promises but nothing happening.
@Bronzesurfer Hi, It was a nightmare... it took almost 3 months - 2 attempts through facebook, then 2 phone calls each of which offered a visit in about a month which never happened then after 2 months a call with a UK based customer service rep and then it was all sorted in 2 weeks. Only issue was the E-on engineer wasn't qualified to connect the tails to my consumer unit so added a terminal blocking my meter cupboard and I'd to get my own electrician to connect to the consumer unit. Good luck in getting yours sorted🤞
@Foverandy Thanks, I was really hoping you were going to say yeah, it was easy and straight forward! 🤣, I am just at the start of the nightmare!, SSEN have upgraded fuse to 100A but tails are still 16mm. Luckily the EV charger being installed next has load balancing so charging at night when the normal demand is low should still allow me to charge at 7.2kw. It’s a shame that consumers can only go to the supplier for tails, I’d happily pay someone to do it for me!
From what I have experienced and from what I have been told on many occasions, everything up to and including the disconnect and main incoming fuse is the responsibility of the DNO. The meter itself, and the incoming meter tails, are the responsibility of the supplier, and everything forward of the meter, including the outgoing meter tails to your consumer unit are the responsibility of the householder. The slight 'overlap' between supplier and homeowner is simply the matter of connecting the tails into the meter itself.
There is absolutely nothing to stop you installing your own meter tails, bringing them up to the meter and just getting the supplier or meter engineer to do the final connection.
My meter tails are longer than the maximum 3m permitted without additional cutout protection and a double pole switch. Simple matter for my electrician, when he rewired the house, to fit new tails and just connect them in to the isolator switch. No supplier or DNO intervention required.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
