I had a smart meter fitted by Symbio in May. Although it works, it has never been commissioned to upload readings and the IHD doesn't work. Does anyone know how I go about getting this sorted now I have been transferred to EON ?
That doesn't sound very smart of it! Did it ever work? There's definitely a few things we can try to get it working though.
The quickest way to get in touch with us is on Facebook/Twitter via private message, if you pop over with your account details, one of the Digi team can look into this for you.
Thanks
Hannah - Digi Ops Manager & here to spread positive energy
Oops... I guess @HannahD_EONNext ran out of go juice on this one? I'll get her back on the case.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
@theunknowntech
@HannahD_EONNext
Further update 6 months on and still no functioning IHD. I've heard nothing from EON other than to try and sell me a £50 Ivie IHD replacement. Should I just give up?
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