For some reason although I was on a uniform tariff with Symbio, Eon have put me on an Economy 7 tariff. Everywhere I go the website only offers me Economy 7 options. How do I get it switched to a normal account?
Symbio transfer put on Economy 7 wrongly
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Best Answer
22-11-21Best Answer@theunknowntech Thank you so much for taking the time to respond, however this answer is not quite right.
We can change a customers tariff via Facebook or Twitter with consent after have gone through account verification. Once we have confirmed that the account details are correct, we can change the tariffs and give the customer all the T&Cs associated with the tariff.
@AndrewC & @CustomerOfLastResort : Would you be able to send a message across to us on Facebook (@eonnext) or Twitter (@eon_next) and we can look into this with you or if you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Friday on 0808 501 5200.
Beki 😊 -
Level 7822-11-21Hi.
You'll probably need to discuss this with E.On over the phone to get that fixed. You can't go in via email or social media because it's the sort of thing that probably requires verbal consent. It'll have to be done manually as there's not usually a self-service option to switch over that I'm aware of with any supplier.
Good luck!Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is! -
Level 622-11-21@AndrewC
Have a similar problem after being passed on from Igloo (who only had single-rate, adding together the dual readings). I can see the single-rate price, but no way to switch to it rather than pay the different Economy 7 day and 'night' rates on the same tariff.
Trying to sort that out is going to be my first adventure with E.On Next customer services, and I'll let you know how I get on. -
Level 626-11-21@AndrewC
Got it sorted out really easily by phone. One call (without ringback), only account number, address and name as the ID check and put on to the single-rate for the same tariff straight away, direct debit amount agreed at the amount I wanted. I felt it was a nice touch that the rep checked if I was sure, because of electric-only heating, but was totally willing to accept me saying I was.
The wait to connect was about 20-25 minutes, which isn't bad IMHO. Hope it's a similarly smooth story for you.
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