[HeavyGB]

Hi - I am trying to submit a new online meter reading, but the online form insists on a meter read, plus a 'standard' read. I've only ever submitted a single reading previously and haven't a clue what the second one could be, but it won't allow me to submit without the unknown other. I have a liberty 100 meter - have tried the provided instructions and FAQ's, plus a couple of YouTube vids, but can't see the second 'standard' reading mentioned anywhere. Help, pls!

[theunknowntech]

You can also ask me out here. It's easier in the open where others can see the answers.

If memory serves, pressing 6 will get the readings you're after. IMP R01 is the Night/Low reading, IMP R02 is the Day/Standard reading. It sounds like you're on Economy 7 all of a sudden. If that doesn't sound right, I'd suggest flagging this up as soon as possible and asking to be taken off Economy 7. You'll need to do it by phone - contract changes like this usually require verbal consent.

[Landmark]

Ask the expert by pm. Go to View Profile: - E.ON Next Community (eonnext.com)

[HeavyGB]

Thank you so much :) - No, I didn't request Economy 7 as part of the switch, it makes a lot more sense that this may be what they're asking for though! Will get onto them. Best Wishes. H