Hello, Please see below a very bad experience i am having with Eon. There customer service hasn’t been helping me at at all. I am hoping Eon will see this and do something about it.
When i signed up to Eon i asked that i could be setup on direct debit. I did not hear anything until i received a bill. Upon receiving the bill, I rung Eon and asked what happened about setting up a direct debit as i should of been on a lower rate. Eon stated that they would launch a complaint and get back to me. I received a letter saying the complaint was open.
I called in to question what was going on to be told that my complaint was closed. I was confused as i had no correspondence in any format to tell me that. I reopened the complaint. I later received a call from a manager asking me questions, i explained the situation. I was told the call would be listened to. I heard nothing about this, so i contacted online chat to find out that it had been closed again. At this point i was very frustrated with Eons service so just decided to pay the bill and move provider. Upon doing this i realised that the energy crisis made it impossible to move supplier, so i setup the direct debit i originally wanted and left it there. This was on the 12th of October the bill was settled and the direct debit was setup.
I received a call a week later from a debt collection service who confirmed they shouldn’t of called me as there was no debt on the account.
On the 24th of October i received a notification on my credit file that Eon has issued 2 notifications of “payment in arrears” on my account. I was shocked to find this out. Considering that Eon were the ones delaying the resolution for the issue i had raised on the payment, and that they had not responded to complaints when they should of. Eon added the debt as outstanding 12 days after it was paid. It is terrible that Eon have added these notifications to my account. It is completely unfair.
There are large liabilities attached to Eon doing this unfortunately. I am in the middle of a mortgage application. If Eon does not remove these illegitimate notifications on my account they jeopardise the sale from going through. This could lead to me seeking damages for loss of earnings as it is a rental property, as well as any costs involved.
When i signed up to Eon i asked that i could be setup on direct debit. I did not hear anything until i received a bill. Upon receiving the bill, I rung Eon and asked what happened about setting up a direct debit as i should of been on a lower rate. Eon stated that they would launch a complaint and get back to me. I received a letter saying the complaint was open.
I called in to question what was going on to be told that my complaint was closed. I was confused as i had no correspondence in any format to tell me that. I reopened the complaint. I later received a call from a manager asking me questions, i explained the situation. I was told the call would be listened to. I heard nothing about this, so i contacted online chat to find out that it had been closed again. At this point i was very frustrated with Eons service so just decided to pay the bill and move provider. Upon doing this i realised that the energy crisis made it impossible to move supplier, so i setup the direct debit i originally wanted and left it there. This was on the 12th of October the bill was settled and the direct debit was setup.
I received a call a week later from a debt collection service who confirmed they shouldn’t of called me as there was no debt on the account.
On the 24th of October i received a notification on my credit file that Eon has issued 2 notifications of “payment in arrears” on my account. I was shocked to find this out. Considering that Eon were the ones delaying the resolution for the issue i had raised on the payment, and that they had not responded to complaints when they should of. Eon added the debt as outstanding 12 days after it was paid. It is terrible that Eon have added these notifications to my account. It is completely unfair.
There are large liabilities attached to Eon doing this unfortunately. I am in the middle of a mortgage application. If Eon does not remove these illegitimate notifications on my account they jeopardise the sale from going through. This could lead to me seeking damages for loss of earnings as it is a rental property, as well as any costs involved.
