[Sharon]

Where do i start!!!

Short version is that my mum had credit from her old supplier due to her after i suggested she move to E-ON as i am a customer and the tarrif was cheaper ( not a good move so far) I emailed E-ON and within a few hours i got a reply and great they said they could do this..... BUT not so great is that they had put the pending payment into MY account....So i emailed again.....BUT... they had taken MY credit that i had built up and transferred it to my mum. Arrrrrrgh 🤯 So i emailed again.. but guess what... after 3 days, no one has replied. Oh and i can't get through on the phone either.
So next step was to email complaints... website says it can take up to 3weeks, it has only been 3days BUT we can't wait 3weeks .

Any Ideas on what to do next???

[Beki]

@Sharon Hey there! Beki here from Team Energized ⚡👋

I'm so sorry this has happened bt it sounds like an easy fix! I’d like to investigate this further with you and reach a resolution, would you be able to send a message across to us on Facebook (@eonnext) or Twitter (@eon_next) and either myself or an Energy Specialist can look into this for you?

Sending positive energy to you,
Beki - Digi Ops Team Leader & Sustainability Enthusiast

Everything & everyone powered by sustainable energy. 🌍