I have recently moved to Eon & one of the conditions of the move was to get a smart meter installed. I followed the text link but there was no availability, I phoned the number they gave me & told no availability & to keep calling back!
Surely it is not beyond the wit of man to let the customer know when availability arises rather than me keeping calling?
I have already had emails saying if I don't get it fitted then my tariff will change.
There is a waiting list for smart meters. I had to wait my turn. Just use Twitter to order yours and wait patiently, and don't expect one anytime soon, given the current fuel crisis.
I have the same problem. When signing up, part of the agreement was to have a smart meter installed - it's a legally binding agreement. By not installing the smart meter as promised E.ON Next are breaking that agreement & should be reported to Ofgem. They should also be reported for not answering their phones, emails, messages, tweets & every other form of "customer support" platform - as well as their fake reviews on Trust Pilot.
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