Hi, I've just received a renewal email even though my contract isn't up until 1 November.

In the email, it gives me an option to "renew now" and it recommends the "Next Online V7" tariff if I want to fix my prices. When I log in to my E.On account, there is no option to select that tariff but only "Next Online V8", which is significantly more expensive than the price quoted in the email under the V7 tariff.

Can anyone explain why I can't seem to get the tariff that was offered to me in the renewal email?