[Thornebt]

I was previously an nPower customer but they have now been taken over by e-on next. When I was with nPower they would send me an email every three months to ask for the reading from my Feed-in tariff meter for my solar panels. It was very simple!

Now my account has been taken over by eon the system is much more clunky! The last quarter I received a letter in the post asking me for the reading. This quarter I have not received any reminder but luckily I had made a note on my calendar so I logged in and submitted the reading.

It's not a major problem but I do wonder if some customers might miss out on submitting meter readings (there is a time window) and therefore the payments.

So some on Eon! Why don't you just set up an email reminder with a box to enter the reading and send it out every quarter. If you don't know how to do this then just contact someone from the old nPower team and they will tell you how to do it!

[Beki]

@Richtea78 Thank you so much for your concerns. I will take them onboard and act proactively on them 😁
Sending positive energy to you,
Beki - Digi Ops Team Leader & Sustainability Enthusiast

Everything & everyone powered by sustainable energy. 🌍

[Beki]

@Thornebt Hey there thank you for taking the time to post on our Community! Thank you for your comments re the FIT meter reading reminders. I have passed this over to the tech team :)

Sending positive energy to you,
Beki 🌍
Digi Ops Team Leader & Sustainability Enthusiast

[Flockle]

Hi ThorneBT. Are you on smart meter with export value, if so are still being estimated as to what is exported i.e 50% ?

[Flockle]

Hi Beki, have you seen my posts re feed in tariff.

[Flockle]

Quiet isn't it?

[Richtea78]

@Landmark still going to defend them? This is exactly what I meant about their poor service

[Flockle]

Landmark, I know you've replied because I get a copy of your reply, but when I click on the link in my notification to reply to you, I cannot find the post on the forum.

P

[christobel]

@Thornebt I had exactly the same experience but missed one reading as a result. nPower was so much slicker process. Also e.on has now decided that rather than pay me they have credited it to my account. They haven't replied to emails and getting through on the phone is impossible. Not impressed with the e.on experience so far at all

[Landmark]

Originally Posted by Flockle

Landmark, I know you've replied because I get a copy of your reply, but when I click on the link in my notification to reply to you, I cannot find the post on the forum.

P

I can't find the post either. Do you have a record of it? If so can you quote me/paste it here?

Originally Posted by christobel

@Thornebt I had exactly the same experience but missed one reading as a result. nPower was so much slicker process. Also e.on has now decided that rather than pay me they have credited it to my account. They haven't replied to emails and getting through on the phone is impossible. Not impressed with the e.on experience so far at all

It is normal to wait one year before getting any credits back. In the meantime, you ***can*** adjust you direct debit to a reasonably lower amount!