• Join Date: Sep 2021
    Posts: 2
    Thumbs Up
    Received: 1
    Given: 0

    Feed In Tariff - Meter Reading Reminders
    08-09-21

    I was previously an nPower customer but they have now been taken over by e-on next. When I was with nPower they would send me an email every three months to ask for the reading from my Feed-in tariff meter for my solar panels. It was very simple!

    Now my account has been taken over by eon the system is much more clunky! The last quarter I received a letter in the post asking me for the reading. This quarter I have not received any reminder but luckily I had made a note on my calendar so I logged in and submitted the reading.

    It's not a major problem but I do wonder if some customers might miss out on submitting meter readings (there is a time window) and therefore the payments.

    So some on Eon! Why don't you just set up an email reminder with a box to enter the reading and send it out every quarter. If you don't know how to do this then just contact someone from the old nPower team and they will tell you how to do it!
  • Join Date: Jun 2021
    Posts: 64
    Thumbs Up
    Received: 3
    Given: 29

    4 Weeks Ago

    @Thornebt Hey there thank you for taking the time to post on our Community! Thank you for your comments re the FIT meter reading reminders. I have passed this over to the tech team :)

    ​​​​​​​Sending positive energy to you,
    Beki 🌍
    Digi Ops Team Leader & Sustainability Enthusiast
  • Join Date: Sep 2021
    Posts: 10
    Thumbs Up
    Received: 1
    Given: 1

    2 Weeks Ago

    Hi ThorneBT. Are you on smart meter with export value, if so are still being estimated as to what is exported i.e 50% ?
  • Join Date: Sep 2021
    Posts: 10
    Thumbs Up
    Received: 1
    Given: 1

    1 Week Ago

    Hi Beki, have you seen my posts re feed in tariff.
  • Join Date: Sep 2021
    Posts: 10
    Thumbs Up
    Received: 1
    Given: 1

    1 Week Ago

    Quiet isn't it?
  • Join Date: Apr 2021
    Posts: 63
    Thumbs Up
    Received: 27
    Given: 12

    1 Week Ago

    @Landmark still going to defend them? This is exactly what I meant about their poor service
  • Join Date: Sep 2021
    Posts: 10
    Thumbs Up
    Received: 1
    Given: 1

    6 Days Ago

    Landmark, I know you've replied because I get a copy of your reply, but when I click on the link in my notification to reply to you, I cannot find the post on the forum.

    P
  • Join Date: Oct 2021
    Posts: 1
    Thumbs Up
    Received: 0
    Given: 1

    4 Days Ago

    @Thornebt I had exactly the same experience but missed one reading as a result. nPower was so much slicker process. Also e.on has now decided that rather than pay me they have credited it to my account. They haven't replied to emails and getting through on the phone is impossible. Not impressed with the e.on experience so far at all
  • Join Date: Apr 2021
    Posts: 71
    Thumbs Up
    Received: 12
    Given: 2

    1 Day Ago

    Quote Originally Posted by Flockle View Post
    Landmark, I know you've replied because I get a copy of your reply, but when I click on the link in my notification to reply to you, I cannot find the post on the forum.

    P

    I can't find the post either. Do you have a record of it? If so can you quote me/paste it here?


    Quote Originally Posted by christobel View Post
    @Thornebt I had exactly the same experience but missed one reading as a result. nPower was so much slicker process. Also e.on has now decided that rather than pay me they have credited it to my account. They haven't replied to emails and getting through on the phone is impossible. Not impressed with the e.on experience so far at all
    It is normal to wait one year before getting any credits back. In the meantime, you ***can*** adjust you direct debit to a reasonably lower amount!
  • Join Date: Apr 2021
    Posts: 63
    Thumbs Up
    Received: 27
    Given: 12

    15 Hours Ago

    The reason you can’t see the posts is because the admins are not approving them. If you are subscribed to the thread you will get an email telling you when someone replies and what they said but if the admin doesn’t approve the post, it doesn’t go live on the site so you can’t see it on here.

    it’s another example of how bad the system they are using is. They have no clue how to run a forum