• Join Date: Jun 2021
    Posts: 1
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    08-06-21

    Hi,
    Ive just joined Eon Next and have had a link to book a smart meter installation.
    The link doesn't work
    Whats the best way to book a smart meter installation.
    Found nothing online and the number i telephoned just played music.

    Thanks
  • Join Date: Apr 2021
    Posts: 94
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    Received: 17
    Given: 3

    08-06-21

    Quote Originally Posted by Dudley01 View Post
    Hi,
    Ive just joined Eon Next and have had a link to book a smart meter installation.
    The link doesn't work
    Whats the best way to book a smart meter installation.
    Found nothing online and the number i telephoned just played music.

    Thanks

    Hey Dudley01

    Can you pop us a message on Facebook or Twitter so we can look into this with you please?

    Thanks!

    ​​​​​​​Beth
  • Join Date: Jun 2021
    Posts: 1
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    17-06-21

    As for others here, I feel that both nPower and Eon have made money out of my business without asking my permission or giving credit for being a customer. I am sick of eon threatening to add £10 to my bill. To coin a phrase you say hello and I say goodbye, I have never switched suppliers at all but your mealy mouthed approach has driven me to a web comparison site. Can't wait to kiss you lot farewell
  • Join Date: Jun 2021
    Posts: 3
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    18-06-21

    Hi I'm Liz and I've joined today as organisation who has been moved over from N-Power and to see if I get any response about my question on FIT since I have tried emailing and phoning and I too am not getting any response from the FIT Team.
  • Join Date: Jun 2021
    Posts: 1
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    24-06-21

    Hi there - I joined the community as it seems to be the only way to get customer service after 10 minutes on hold (I don't have the relevant social media accounts), it's taken me at least 25 minutes to get here ... very weird experience.

    Can you tell me if and how e.on next will be prepared to install a smart meter please? There's no results that I kind find that indicate you do this.

    Thanks!


    Rupert
  • Join Date: Jul 2021
    Posts: 2
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    02-07-21

    Quote Originally Posted by PlymSolar View Post
    Hi I'm Liz and I've joined today as organisation who has been moved over from N-Power and to see if I get any response about my question on FIT since I have tried emailing and phoning and I too am not getting any response from the FIT Team.


    Hi PlymSolar, I am experiencing the same complete lack of interest from EON since my move from N-Power. I will be stopping my monthly payments to EON, I have already logged a formal complaint and the Ombudsman will be hearing from me as soon as the eight week period without resolution is completed.
  • Join Date: Jul 2021
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    05-07-21

    @Hatwildeman

    Hi Hattie, I am a new customer who came across to e-on next from Bulb in June. Unfortunately due to the position of our Gas meter we could not have a smart meter installed. On Thursday 1st July your company requested a meter reading. The electric reading was fine and very happy with the prices. Unfortunately even though it gives my opening reading I seemed to have someone's elses account reading as the meter reading that comes down is nothing like mine. Also a warning comes up saying that the reading is very high. I emailed on Thursday for your guy's to sort it and have not heard a peep. ( Bad service ) Lucky I only have a gas hob so my bills for gas never exceed £7.00 a month. Please could you give your colleagues a prompt to investigate and contact me so I can give you a meter reading for gas.

    Regards

    ​​​​​​​Shue
  • Join Date: Oct 2020
    Posts: 85
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    Received: 28
    Given: 14

    07-07-21

    Hi @Shue,

    Lovely to have you with us and sorry you've not had the best start. Do you want to pop me your account number in a private message and we'll have a look for you. Hat
  • Join Date: Jun 2021
    Posts: 54
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    08-07-21

    Quote Originally Posted by rdn View Post
    Hi there - I joined the community as it seems to be the only way to get customer service after 10 minutes on hold (I don't have the relevant social media accounts), it's taken me at least 25 minutes to get here ... very weird experience.

    Can you tell me if and how e.on next will be prepared to install a smart meter please? There's no results that I kind find that indicate you do this.

    Thanks!


    Rupert

    Hi there Rupert,

    We will need to have a look to ensure that you are eligible for a smart meter to be fitted. I will pop you an email and we can go from there.

    ​​​​​​​Beki 😊
  • Join Date: Jul 2021
    Posts: 1
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    10-07-21

    I've just had a Smart Meter installed and would like to see the current meter readings for my Economy 7 tariff but there are no instructions available for the type of meter that has been installed which is a Toshiba SKU1 Cellular (SMETS2). Can you tell me how to do that and how often the reading will be uploaded to your system?
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