[gordonH]

Hi all,

I’m looking for some advice please.

I applied for a SEG account with Eon at the beginning of May and have recently received an email saying “Your Smart Export Guarantee (SEG) application is all done and dusted!”
l can see the account in the app.

However, I am now thinking about switching the export account but before I can do that the smart meter needs to be ‘energised’.

Should this have happened as part of the SEG application? or is this step still to be completed?

Thanks in advance.

[WizzyWigg]

Evening @gordonH It might be better to give the SEG Team a call on 0808 501 5218 lines are open Monday to Friday 9-5 (4:30pm Friday). No guarantees though.

[geoffers]

@gordonH - a quick Google returned this, so you should have a separate MPAN relating to your SEG export

Have you contacted customer support to see if this is complete?

[gordonH]

Thanks, yes there is a separate MPAN for export. I have reached out to eon via whatsapp regarding this but not getting anywhere

[geoffers]

Originally Posted by gordonH

Thanks, yes there is a separate MPAN for export. I have reached out to eon via whatsapp regarding this but not getting anywhere

@gordonH - have you scrolled thru the various screens on your actual smart meter?

Although i don't have solar there is an "active export" register on mine, so I guess if you're seeing a value in that and you've got the MPAN and MCS certificate etc you should be up and running

[Indyk_EONNext]

Good Morning 👋 @gordonH

Welcome to our Eon Next Community, it's lovely to meet you! 😊

I just wanted to shed some light on why your smart meter is showing de-energised for your SEG account, as you have a seperate export MPAN this will show de-energised to stop the account from automatic billing, and causing charges to be added.

Although your smart meter is fully functional and your SEG account is all set up, the export MPAN is just set as de-energised, this should still allow you to switch suppliers.

Any issues do let me know! 💜

[gordonH]

Hi @Indyk_EONNext,

Thanks you for your reply - please see the response from the company I am trying to switch my export tariff to.

“Unfortunately we are currently unable to onboard de-energised export MPAN”

and

“If your current provider could energise your supply we would be able to onboard you”

What is the solution to this problem?

[Indyk_EONNext]

Hi @gordonH

I have popped you a dm to get a couple of account details, so I am able to look into this for you on my end. 😊

[DebF_EONNext]

Hey @gordonH, I can see @Indyk_EONNext has been helping you with this one. I hope you're getting on okay with it all now?

Just to give a little bit of information for anyone else who might have this issue. The first question I'd ask is, is this a brand new solar application as in new solar panels never been registered before no SEG/FIT set up etc? If so then it could be that the MPAN still isn't live yet. while we may have everything set up and good to go on our side however we still need to wait for the green light from the national database to say "yep we are live!"

Usually this doesn't matter too much as we generally pay SEG anually so by the time it comes to your first payment it's all sorted, however sometimes it causes issues if you try to switch too soon as it shows up as de-energised as it isn't yet live which means you can't switch yet.

If however you've already been with us for a while and you've been receiving payments then this might need a bit of further investigation. It could be that you've had a meter exchange and the system hasn't been updated yet or we might have the wrong meter details so we would likely ask for a picture of the meter, perhaps confirmation of your address to make sure we have the correct details and if you've had a meter exchange we would ask for the exchange tag.

If you find yourself in the second scenario and it needs looking into further then you should get in touch with an energy specialist. You can find our contact details in this thread 👉 How to Contact E.ON Next

[gordonH]

Hi @DebF_EONNext,

I would say my scenario best fitted the first situation.


Thanks