Recently had 2 separate appointments booked for gas meter replacement. Both days cancelled as engineer ran out of time. 2 days off work. Now no display on gas meter and not sending readings.
No display on gas meter. Not sending readings. Awaiting gas replacement appointment.
- Tags for this Thread
- appointment booking
- communication issue
- gas meter issue
- meter fault
- no display on meter
- smart readings
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Best Answer
Level 9306-06-26Best Answer@Jeanetter
Sorry to hear that - you should get automatic compensation for each missed appointment. Hopefully another will work out fine. Gas meters rely on an internal battery to send their data and power the screen, and it’s highly likely it’s running out of power. Whether it’s still measuring consumption is problematic and whether that can be read is another. You may end up with some estimates in lieu of actual consumption data.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Community Team06-06-26Hey there @Jeanetter 👋 Welcome to the Community. I'm sorry to hear this - have you managed to speak to an Energy Specialist to re-book an appointment? Have you let them know about the issue with the meter screen?Together we can work to achieve a more sustainable Future 🌥
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Level 24 Weeks Ago@Connor_EONNext thank you. I have had a response via what’s app. Hopefully going to get things moving and sorted soon -
Level 24 Weeks Ago@meldrewreborn thank you. I have had a response from EON via WhatsApp hopefully I will hear from them soon.
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Community Team3 Weeks AgoHey there 👋 @Jeanetter
I hope you're all well?
Just checking in to see if you've heard back from our customer service team and managed to get an appointment re-booked?The Future of energy is Renewable ? So let's work this out together! ✨
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