[Pepsi]

Well it seems like a lot of eon next customers are having issues with their single rate meter being changed to a two rate meter, no point in trying customer service support as they are not able to understand the problem. I’m currently trying to get a resolution for the issue from the eonnext WhatsApp group. They don’t know what the problem is but you have to send them photos of your meter and other odd bits of information then they will pass on to the metering team and you will have maybe a two week wait for any answer . Eonnext must know that there’s a problem judging by the number of customers reporting it . Shame really as I’ve been a customer since the beginning. My daughter is also now having the same problem 😤

[Indyk_EONNext]

Hey @Pepsi

I hope you're well? Just to let you know, it is an issue we have identified and working on a fix, please see this post in our service updates section MHHS to MHHS Gain Issue

If it the same issue your experiencing drop me a dm with your account details and I can surely get this resolved for you. 😊

[WizzyWigg]

@Pepsi
This is a public forum so for your safety I would advise removing your account number and name

[Pepsi]

Originally Posted by WizzyWigg

@Pepsi
This is a public forum so for your safety I would advise removing your account number and name

thanks for the advice, I’ve not used this forum before . I was trying to reply to Indyk_Eonnext using a dm reply. Obviously I don’t know how to respond 🤔

[WizzyWigg]

Originally Posted by Pepsi

thanks for the advice, I’ve not used this forum before . I was trying to reply to Indyk_Eonnext using a dm reply. Obviously I don’t know how to respond 🤔

Afternoon @Pepsi
If you click on the symbol that I've indicated on the screen grab that will take you to Direct Messages (DM).

[Connor_EONNext]

Hey there @Pepsi 👋 Your post's been removed for the security of your account 😁 I'll pop you a DM to grab some details so I can take a look into this for you 😀

[Indyk_EONNext]

Hey @Pepsi just to let you know, all should be updated for you! Please log back into your account and confirm if you're able to view your correct meter details.

Any issues please let me know! 😊

[Pepsi]

@Indyk_EONNext thanks for your help, my meter is now working again as a single rate tariff and I have been able to enter my meter readings. I wonder if eonnext could explain why this is happening to customers, but thanks for your assistance 👍

[Indyk_EONNext]

You're very welcome @Pepsi

I am glad we have been able to get everything sorted for you and all is in working order. This has been shared on our service updates section, so feel free to take a look at what is causing the issue Market-Wide Half Hourly Settlement gains causing metering Issues

If there is anything you need please let me know! 😊

[Pepsi]

@WizzyWigg thanks for the advice 👍”