[mattwhitt89]

@geoffers so I thought this too but I was advised not to do this as it impacts the Eon Next App in raising a connection and whilst they look into the issue it should continue not to have schedules enabled. I’m trying to support and plug in the charger as I go to bed to reduce this, but as we all mention the whole point of the app and smart function is to plug in and forget about it.

[geoffers]

@mattwhitt89 - don't think anyone at Eon's end is going to be trying to fix your connection after midnight 😊 ... so surely just charge overnight, then try the Next Home connection/integration setup during daytime hours.

Others are mixing non-compatible cars with standard scheduling and compatible cars using Smart scheduling - the billing system just applies the relevant rate to the consumption at time-of-use, obviously with reference to any smart scheduled slots during non-core hours

[Indyk_EONNext]

Hey @mattwhitt89 @CB79

I hope you're both well? 😊

Just checking in to see how you both got on and have you heard back from our customer service team and had any recent updates regarding your complaint?

[CB79]

I have had various whatsapp messages from the Eon team, usually after i chase to find out whats happening, however the issues with the app continue. I was told the other day i needed to select smart charging in the app, however i had to explain again that i can no select any buttons as the app is not working at all. Anyway, we continue without smart charging functionality. I have given up however. I expect we will be moving to Octopus later this month.

[Indyk_EONNext]

@CB79 I am sorry to hear you haven't gotten much further in getting your app issues resolved, I've popped you a dm just to get a couple of account details from you so I can chase this up on my end. 😊

[geoffers]

@CB79 - Eon's own Customer Service don't seem to understand/be able to help with any problems with the Smart Drive tariff and Home app

However there's an app developer in the Facebook group mentioned earlier in this thread who's seems to get everyone's problems solved, so (even if you may not be a FB user), worth posting over there

[mattwhitt89]

@Indyk_EONNext Hi, thanks for reaching out again, I’ve had an update to say there is no update which is pretty frustrating! Echo comments that there is some disconnect and unknown issues but it’s been weeks now with no solution.
I’ve also had issues with my gas fixed tariff with an email stating the pricing is rising. Again, logged but awaiting a resolution.

[Indyk_EONNext]

Hey @mattwhitt89 you're welcome, sorry to hear you haven't had much luck with any updates. I'll pop you a dm and see if I can get this chased up for you. 😊