@
Indyk_EONNext
I received the following today from EON Next and must say I'm not at all happy with their service:
Hello Paul,
Thank you for your message and for sharing the screenshot.
At present, E.ON has not provided an official timeline for when Vestel EV chargers will be fully compatible with the E.ON Next Home app again. The compatibility issues began recently following updates to our app ecosystem, as features transitioned to the new E.ON Next Home app. Support representatives have confirmed that Vestel chargers, such as the EVC04 model, are currently unsupported by both the E.ON Next Home app and the Vestel Drive Green app.
While our developers are actively working to improve and update this integration, no fix date has been committed to yet. Unfortunately, this means you cannot use the E.ON app to schedule charging or view cost insights with your Vestel charger at the moment.
In the meantime, here are some ways you can continue charging your EV:
- Use your RFID card to start and stop manual charging sessions by tapping it on the front of your Vestel charger.
- Set charging schedules directly via your vehicle’s built-in infotainment system or your car manufacturer’s app, as the E.ON app scheduling is currently unavailable.
- If you need to adjust hardware settings like random delay times or LED brightness, you can connect to your Vestel charger locally via Bluetooth following the setup instructions in your charger manual.
- Some customers have also found success using third-party charging apps (such as Monta) by configuring the charger’s OCPP settings, although this requires some technical setup.
I appreciate this is not ideal, and we understand how important it is to have full app functionality. Please rest assured that we are monitoring the situation closely and will update customers as soon as we have more information.
If you have any other questions or need further assistance, please don’t hesitate to get in touch.
I would strongly recommend those with Vestel chargers to formally complain and request a return to the EON Home app.