@Rayc6779
I have been looking at my rights under the Consumer Rights Act of 2015 (extract below from Money Saving Expert) and consider Eon Next to have breached Core Principles 2 & 3 by removing the previous apps functionality. As my Charger, like yours, is still under warranty I will start with raising with Martin Lewis to see if he thinks we have a case to answer.
The Consumer Rights Act 2015 (CRA) protects consumers from unfair business practices and subpar goods, services, and digital content. It legally mandates that items must be of satisfactory quality, fit for purpose, and as described, providing tiered rights for returns, repairs, and refunds based on the time of purchase.
The 3 Core Principles
Goods and services must meet the following criteria:
I have been looking at my rights under the Consumer Rights Act of 2015 (extract below from Money Saving Expert) and consider Eon Next to have breached Core Principles 2 & 3 by removing the previous apps functionality. As my Charger, like yours, is still under warranty I will start with raising with Martin Lewis to see if he thinks we have a case to answer.
The Consumer Rights Act 2015 (CRA) protects consumers from unfair business practices and subpar goods, services, and digital content. It legally mandates that items must be of satisfactory quality, fit for purpose, and as described, providing tiered rights for returns, repairs, and refunds based on the time of purchase.
The 3 Core Principles
Goods and services must meet the following criteria:
- Satisfactory quality: Free from defects and damage, and lasting a reasonable length of time.
- Fit for purpose: Capable of doing what the business said it would do, and what you reasonably expect it to do.
- As described: It must match any descriptions, models, or samples shown to you prior to purchase.
