Just gone onto Eon Smart drive Next tariff from octopus. It only got switched yesterday so maybe this will update in due course?
But in the meter reading section it looks like the gas smart meter isn't being read automatically? (Although in the usage section it does seem to be picking up the gas?)
Hello @nw83, Connor here 👋 Sometimes the communication can be lost on one supply, although that may not be the case with you if this is showing in the usage section. Have you recently come over to us as a new customer? If so, it can take some time for the communication to be taken over and established.
I'll pop a Private message over to you to grab some details so I can take a closer look into this for you 😁
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@nw83 - I shouldn't worry: I'm on the next drive tariff and in the app/website there's no facility for entering electricity meter readings (since it's billed on ½ hourly time of use), but you can enter gas readings even though they're picked up remotely by Eon via smart meter readings.
If usage is showing there in the app everything sounds like it's ok
BTW none of your images are displaying... it's easiest to put your phone into landscape mode then the image upload icon will appear to the right of all the other tools
Hello @nw83, Connor here 👋 Sometimes the communication can be lost on one supply, although that may not be the case with you if this is showing in the usage section. Have you recently come over to us as a new customer? If so, it can take some time for the communication to be taken over and established.
I'll pop a Private message over to you to grab some details so I can take a closer look into this for you 😁
Yes only swapped over on the 15th so VERY new.
BTW is this the normal level of customer service or is there special treatment for new customers?? Its incredible. Ask a question and it gets answered by someone that works at the company within 2hrs!
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