[roy0147]

I hope someone can help please?
I have an MG 4 EV, Project EV Apex 7S charger and want an energy tariff for gas and electric plus charging of the car and wonder if the above tariff is suitable?

I can't quite understand how the costing works but it seems to indicate that any electric used between midnight and 6am is charged at a lower price and you don't have to specifically log in on an app. for the car or the charger - but am I reading it all wrong?

What are the rates for daytime electric and night electric?
What is the rate for gas?

I have looked at Octopus and Scottish Power but they do not have a simple system and require the use of apps. to get anything.

[geoffers]

@roy0147 - yes : any car/charger combination is eligible for the standard Next Drive tariff (your MG unfortunately isn't compatible with the alternative Drive Smart tariff)

On Drive, all household electricity is charged at the off peak rate between midnight and 6:00 a.m. - you can use any scheduling method to schedule your charge (I use a smart-plug from a 3-pin socket "granny charger" for my PHEV)

You should see the rates for off-peak/peak/gas if you use Eon's website for a quotation 👍

[roy0147]

@geoffers
That is very encouraging and I think I would be able to manage to operate it (compared with the problems I had with Octopus and Scottish Power)!

[geoffers]

Originally Posted by roy0147

@geoffers
That is very encouraging and I think I would be able to manage to operate it (compared with the problems I had with Octopus and Scottish Power)!

@roy0147 - a couple of quick questions: are you currently with Eon, and are they able to access your meter's ½ hourly data?

Reason for asking is just to make you aware that there are a small number of customers who, when transferring to EOn find that they (eon) can't access the meter. I don't want to worry you but thought it was only fair to mention this, as it has only come to light recently but I don't know how widespread it is.

• Only one supplier is able to access the meter
• The change of supplier process (CoS) should happen seamlessly, with transfer from old to new in a day or so
• Eon need to put you briefly on Next Flex whilst they check they can read the meter before moving you to the Drive tariff

Unfortunately reports are now appearing that some customers (hopefully only a small minority) are finding that their meters can't be switched to the new supplier, with no timescale for a fix 😮.

The reasons seem to be due to an Ofgem mandated change last autumn to something called Market Wide Half-hourly Settlement (MHHS), which is being handled by the central smart meter organisation (DCC), Elexon who maintain the Smart Data Repository and various other parties.

• Smart meter (MPAN) details had to be migrated to the new system
• Some MPANs appear to have been incorrectly transferred, or have other technical problems
• This prevents the CoS from working correctly, so the new supplier can't see the meter
• Unfortunately this only comes to light after the CoS process, so presumably the meter is still registered to the old supplier
• The fix to this however is totally out of Eon's control (as the new supplier) - they can only chase the DCC for resolution, but this seems to have an indefinite timescale to get the fix sorted

It is hopefully only a small number of customers experiencing this deadlock, since I guess the internet would be reporting a lot of failed CoS if it was more widespread. However it is certainly an issue for some, as detailed in this active thread https://community.eonnext.com/thread...adings?p=70191

[roy0147]

Thank you for the 'heads up' but I don't know what I can do other than take a chance.
I am with Scottish Power at the moment but unable to get on to their EV tariff as they now say my car/charger are not yet compatible. I only changed from Octopus a couple of weeks earlier and know that S P asked if I was happy for them to access my meter every 1/2 hour - but I don't know if they achieved this.
I am thinking of transferring to Eon to make the whole process of energy costings and EV charging simpler and to save money. It all looks positive so I will have to 'bite the bullet' and hope that no problems arise with my MPAN details. Our house is only 5 years old with two modern smart meters which may be a good sign.

[roy0147]

I have been reading reviews of customer service and find that Eon gets a low rating with issues relating to meter readings and other things so I am asking what experiences others have had before I make the switch.

[geoffers]

@roy0147 - I've been on Next Drive since July 2023, and my C.S experience has been fine

• I download my daily meter ½ hourly readings via Glowmarkt (Bright) API to validate my bills which have been completely accurate
• It took several weeks before my electricity bill was produced on a regular monthly basis for some reason, but a couple of phone calls was all that was required to get them produced
• Any calls to C.S for simple things like changing tariff version and swapping to variable DD have been quickly sorted with no problems at all

I think that where there are reports of bad customer service it's when there are more complex problems - the front line CS staff don't seem to understand any complex or technical stuff but are supposed to handle problems from start to finish.

So in a lot of cases it seems there is misleading or unhelpful advice given.

Also EOn never seem to issue "tickets" for problems, so there is no consistency when referring back to an ongoing issue.

[roy0147]

Your response is useful but I can see how many people report poor CS. if they give misleading or unhelpful advice and don't understand complex or technical issues.
Is there a technical section that the CS agent can pass a customer on to answer such questions?
I am not too hopeful as yet but perhaps others will reply with better experiences - otherwise it may be necessary to live in hope that nothing goes wrong!

[rwh202]

I can concur with @geoffers - for change of tariff, payment,address etc. E.on customer services have been probably the best I’ve experienced.
However, anything beyond that, they are clueless - three times I’ve raised issues - 2 were errors in my favour and one was a no-cost issue and got absolutely nowhere. Just fortunate they billed me too little not too much.

[Lee_EONNext]

@roy0147 Hi 👋

To report poor customer service essentially is to contact customer service with the feedback and open a complaint. We would then aim to resolve the complaint in a number of ways depending on the issues etc.

Our complaints handling procedure can be viewed via this link - https://www.eonnext.com/unhappy

Let us know how you get on or if you have any questions 😊