Good Evening Community 👋
Just let you all know were currently experiencing issues with smart pay as you go top ups, We’re seeing timeout issues when customers have made payments on their Smart Pay as you go meters resulting in the payments reaching us but not reaching the meter. This could result in customers being left off supply.
When: 16th March
The Issue has been raised for investigation and we will provide further updates.
If you need assistance, please reach out to our energy specialists. You can find all our contact information in the following thread: 👉 How to contact E.ON Next
Just let you all know were currently experiencing issues with smart pay as you go top ups, We’re seeing timeout issues when customers have made payments on their Smart Pay as you go meters resulting in the payments reaching us but not reaching the meter. This could result in customers being left off supply.
When: 16th March
The Issue has been raised for investigation and we will provide further updates.
If you need assistance, please reach out to our energy specialists. You can find all our contact information in the following thread: 👉 How to contact E.ON Next
Last edited by HelenaP_EONNext; 17-03-26 at 13:43.
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