We had a meter installed yesterday by Eon engineer. We set up the smart meter display and it seems we are paying 60p per kwh for our electricity and no standing charge. This seems a bit steep. I thought we would go on standard variable. Any thoughts would be appreciated. Thank you.
60p per kwh seems excessive
- Tags for this Thread
- e.on next tariff
- meter exchange
- price
- smart meter
- tariff
- tariff update
- variable tariff
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Best Answer
Level 9331-01-26Best Answer@Rich40
The tariff data in the meter (which is not used for billing ) is incorrect
Ask customer services to do a tariff refresh. If you are on the standard variable I would strongly suggest going for a fix to cut your bills - you can change the tariff penalty free later if prices decrease.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 331-01-26@meldrewreborn thanks for the info much appreciated -
Community Team01-02-26Good Morning @Rich40
Welcome to our Eon Next Community, and thank you for reaching out here. 😊
I can see @meldrewreborn has been spot on here with his support! As your meter has just been installed it will be going through the commissioning phase of everything being updated, and we can also send a tariff update to the IHD unit (in home display unit) to help get this corrected.
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Level 9301-02-26@Indyk_EONNext
just to be precise - the tariff refresh is sent to the meter, the IHD mirrors the meter information. The refresh is not sent direct to the IHD. -
Community Team01-02-26@meldrewreborn thank you for being on point! 😊
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Level 301-02-26Thank you. Yes I spoke to someone from Eon via WhatsApp. They said the tariff details were incorrect and to contact New Connections on Monday to sort it out.
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Senior Coordinator10-02-26@Rich40 Great to hear you have been in contact with our customer service team 😊 was this all sorted for you?🌲 “Nature is the source of all true knowledge.” – Leonardo da Vinci 🌲
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